Returns & Exchanges

30-day free returns

Eligible items may be returned within 30 days of delivery. Approved returns are free of return-shipping charges and restocking fees.

Return eligibility

• Items must be unused, unworn, and in the condition received.
• Original packaging, tags, accessories, and included materials should be returned when supplied.
• Final-sale, intimate, personalized, hazardous, or otherwise non-returnable items are not eligible.
• Items that show signs of wear, washing, damage after delivery, or missing components may be declined.

How to start a return

Email support@xtratufus.com with your order number and reason for return. We will confirm eligibility and provide return instructions.

Damaged, defective, or incorrect items

Contact us within 48 hours of delivery and include clear photographs of the product, packaging, and shipping label. We will arrange an appropriate replacement or return solution.

Refunds

Refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for the refund to appear after approval, depending on your financial institution.

Exchanges

If a replacement size or color is available, our support team will explain the available exchange options. If the preferred replacement is unavailable, an eligible return and new order may be required.