Payment Policy
Secure payment processing
XTRATUF uses secure third-party payment providers to process transactions. Available payment methods are displayed at checkout and may change based on order eligibility and provider availability.
Payment authorization
When an order is submitted, the payment provider may place an authorization hold before the transaction is captured. Orders may be reviewed for payment verification or fraud prevention before fulfillment.
Card information
XTRATUF does not collect or store complete payment card numbers on its servers. Payment information is entered directly into the secure checkout flow provided by the applicable payment processor.
Charges and order review
The final order total includes the prices shown at checkout and any applicable taxes or fees disclosed before purchase. If an order cannot be fulfilled because of inventory, pricing, or verification issues, the authorization or charge may be voided or refunded according to the payment provider’s processing timeline.
Payment questions
Contact support@xtratufus.com with your order number if you have a question about a payment, authorization, refund, or duplicate charge.
Customer Support
Email: support@xtratufus.com
Business address: 39 East Canal Street, Nelsonville, Ohio 45764, USA
Online support replies are generally sent within 1–2 business days.