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Privacy Policy

Privacy overview

XTRATUF respects your privacy. This policy explains the information we collect, how it is used, and the choices available to you when you visit or order from our website.

Information we collect

  • Contact and order details such as name, email address, shipping address, phone number, and order history.
  • Account information when you create or use an account.
  • Device, browser, IP address, cookie, and site-interaction information.
  • Communications sent to our support team.

Payment card details are processed by payment providers. XTRATUF does not store full payment card numbers on its servers.

How information is used

  • Process and fulfill orders, returns, and customer-service requests.
  • Provide shipping notifications, fraud prevention, and website security.
  • Improve store performance, product presentation, and customer experience.
  • Comply with legal obligations and resolve disputes.

Cookies and service providers

We use cookies and similar technologies for essential site functions, analytics, and shopping features. Service providers may process information on our behalf for payment, hosting, shipping, analytics, security, and email delivery.

Your choices

You may request access, correction, or deletion of eligible personal information by emailing support@xtratufus.com. Ohio residents may also request information about applicable privacy rights under Ohio law.

Data retention and security

We retain information only as reasonably necessary for orders, support, legal compliance, fraud prevention, and business records. We use reasonable safeguards, but no online system can guarantee absolute security.

Customer Support

Email: support@xtratufus.com

Business address: 39 East Canal Street, Nelsonville, Ohio 45764, USA

Online support replies are generally sent within 1–2 business days.